Contact information

Contact Us

We are a small team and we answer every message ourselves.

Customer service

Email: support@cushic.com
Phone: +1 321-404-7907
Hours: Monday–Friday, 9am–6pm ET

We reply to emails within 1–2 business days.

Before you write

Where is my order?
Orders are dispatched in 1–3 business days and delivered in 7–15 business days. Your tracking number is in your shipping confirmation email.

I want to return something.
Email us with your order number within 30 days of delivery and we will send return instructions and the return address.

My item arrived damaged.
Email us within 14 days of delivery with photos and we will make it right at no cost to you.

Which size should I order?
Every product page has a size chart in centimetres. Measure your foot from heel to longest toe and match it to the chart. If you are between sizes, or if your feet swell during the day, take the larger size.

Business address

TM ESCALA ECOMMERCE LLC
2335 E Atlantic Blvd STE 200
Pompano Beach, FL 33062
United States

This is our business address, not a returns address. Please do not send returns here — email us first and we will give you the correct address.